WILL I GET SOME KIND OF REMINDER BEFORE MY SHIFT?
Each volunteer will receive an email on the Friday (or occasionally Saturday) before the shift with a contact list for the shift supervisor and all other volunteers for the day.
Please Print out this contact list.
After the shift (usually Wednesday), each volunteer will receive an email with a link to the after-shift survey (more details below).
CAN I SEND MY FAMILY MEMBER/SHARE PARTNER TO VOLUNTEER FOR ME?
If you have signed up as an experienced volunteer and your substitute is not experienced, they may not volunteer for you as we need an experienced volunteer at each shift. If you signed up as a new member, it is not a problem, as long as you change the volunteer name and contact info on SignUp.com. If it is less than one week before the shift also call Melissa, the assistant coordinator. If it is the same day, call Melissa and the shift supervisor.
WHAT HAPPENS IF I CANNOT MAKE A SHIFT FOR WHICH I HAVE SIGNED UP?
Up to 24 hours before your shift: use the swap feature on SignUpGenius.com
- Login to the SignUpGenius account you signed up with. If you do not have an account, you will need to create one using the email address you used to sign up with. To create an account, go to https://www.signupgenius.com/register#/registration
- Find your name on the sign up. When you are logged into your account, you will see 3 button beneath your name. These buttons allow you to edit, swap, or delete your sign up.
- Click the option to swap your sign up. The icon is 2 arrows. You will be redirected to a new page listing other sign up participants.
- Check the box for each individual you would like to request a swap with. Click “Request a Swap” at the bottom of the page.
- Once another user accepts a swap request, the change is made and if anyone else tries to respond they will see that a swap has already occurred.
Less than 24 hours before your shift:
Call & email the Volunteer Coordinator AND your supervisor
Note: If you are called as a backup on the day of the shift and at that time you tell us that you are not available or if you cannot be reached, you will not receive credit for volunteering and will no longer be a member in good standing. By that time you will have already received two email reminders for your shift.
IF I AM A BACKUP AND GET CALLED TO DO A SHIFT, DO I GET CREDIT FOR 3 HOURS?
If you are a backup, you will get credit for 1.5 hours even if you are called. When you sign up as a backup you are taking a chance that you might be called in every time (unlikely) or that you might not get called at all. If you want 3 hours credit for a shift, sign up for the shift rather than as a backup.
MAY I SIGN UP FOR A SHIFT AND HAVE A FAMILY MEMBER SIGN UP AS THE BACKUP FOR THE SAME SHIFT?
Family members may not sign up for shifts at the same time since a family emergency might cause the shift to go unfilled. However, if you are splitting a share with someone who is not part of your family and does not reside with you, it would be permissible. If you have an emergency or need to make a change, you may have a family member take over your shift, but please let your shift supervisor and the volunteer coordinators know about the change. If you make the change before Friday morning, you may just change it on SignUp.com.
WHAT SHOULD I DO IF THE PARTNER WORKING AT THE SITE WITH ME DOES NOT SHOW UP ON TIME?
You should first try calling your partner and then, if necessary, call a backup. You should also notify your shift supervisor and the volunteer coordinator and assistant.
WHAT VOLUNTEER POSITIONS ARE AVAILABLE FOR PEOPLE WHO ARE UNABLE TO WORK AT THE SITE?
We have a limited availability of jobs for people who cannot work at the site. If you need to work off site, you must have your proposal approved by the volunteer coordinator who is supervising non-distribution volunteers.
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- Some of the possibilities are:
- Working on the CSA website
- Blogging for the CSA
- Posting recipes on the CSA website
- Arranging a special event such as a farm visit, cooking demonstration or contest
ALL OF THE JOBS ON SITE THAT WORK WITH MY SCHEDULE HAVE ALREADY BEEN TAKEN AND I CAN’T FIND ENOUGH FOR MY 6 HOURS. WHAT SHOULD I DO?
Please contact the volunteer coordinator and assistant as soon as you know you cannot fulfill your hours and note what days and shifts will or will not work for you. We may be able to switch a shift with another member.
WHAT HAPPENS IF I DO NOT SHOW UP FOR A SHIFT?
Failing to show up for a shift without giving proper notification (unless there is a severe emergency) or failing to inform us that you will not be available as a backup until you have been called is a breach of your volunteer requirement and may cause you to lose your eligibility for future CSA membership.
ARE THERE ANY EXCEPTIONS TO THESE DETAILED RULES?
On occasion, when we have members who are really proactive in trying to meet their requirements and we are unable to find shifts, we will make exceptions or allow them to make up for missed shifts in a future year.
WHOM SHOULD I CONTACT FOR MORE INFORMATION?
FHCSAvolunteers@foresthillscsa.com is the main contact address regarding volunteering. You will receive email before the season starts with names, jobs and contact information for all of the members of the current volunteer team.
info@foresthillscsa.com is the contact address for questions that are not related to volunteer jobs or scheduling.
The FHCSA is run completely by volunteers. There are a handful of members who give up much more than the minimum number of hours to make the FHCSA what it is. These guidelines were designed to explain all of the expectations of FHCSA members and answer common questions. Please help us to do our jobs by doing yours.
Thank you!
Forest Hills CSA 